JOSIE ROSS
Vice President, Human Resources - MS.ODL, SHRM-SCP
josieross2026@gmail.com | 607-425-1636 | Bedford, MA
Enterprise People & Operations Executive with 20+ years leading workforce transformation across complex healthcare systems.
EXPERTISE
HR transformation leadership across organizations ranging from startup to enterprise scale, including workforces of up to 12,000 employees, $700M business units, and multi-state healthcare operations.
➔ Enterprise People Strategy & Workforce Transformation
➔ Organizational Design, Change Leadership & AI-Enabled Transformation
➔ Strategic Workforce Planning & Future of Work Strategy
➔ Executive Partnership & Advisory
➔ Culture, Engagement & Leadership Development
➔ HR Infrastructure, Technology Optimization & Organizational Scaling
EXPERIENCE
Head of Human Resources | University of Vermont Health Network | South Burlington 9.23’-present
Repositioned HR as a strategic partner across a multi-site rural healthcare system, supporting 2,000 employees while strengthening workforce stability, leadership alignment, and enterprise decision-making during a period of operational and labor market pressure.
● Built an immigration-supported workforce pipeline for 650+ visa clinicians, closing critical staffing gaps and stabilizing provider coverage across rural markets with historically high vacancy rates.
● Standardized HR governance across 7 affiliate partners, eliminating policy inconsistencies and reducing compliance and operational risk through a unified workforce management framework.
● Consolidated PMO, transformation, and change management functions into a single operating model, accelerating execution speed and improving cross-functional coordination across enterprise initiatives.
● Partnered with executive leadership and KPMG to implement AI-enabled middleware across legacy systems, enabling real-time data visibility across HR, Revenue Cycle, Supply Chain, and Facilities and improving speed and quality of leadership decision-making.
● Led enterprise AI change strategy and organizational restructuring in partnership with the President of Shared Services, reducing adoption risk, eliminating redundant workflows, and preventing fragmented technology investment.
● Automated transactional HR work through AI and Workday optimization, increasing functional capacity and enabling HR to shift focus toward workforce planning, executive advisory, and enterprise risk mitigation.
● Developed leadership capability to operate in AI-enabled environments, increasing decision quality, strengthening cross-functional alignment, and accelerating adoption of new operating models.
● Drove AI-enabled workflow redesign and workforce optimization, creating measurable efficiency gains with downstream impact on cost structure and patient experience.
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Principal Consultant & Founding Partner | Avant HR Solutions | Charlotte, NC 7.19’-9.23’
Co-founded an HR and organizational development consultancy helping healthcare and high-growth companies build scalable people strategies during periods of rapid expansion, M&A activity, and organizational transformation.
● Scaled startup and PE-backed healthcare organizations from early-stage to enterprise readiness, building HR infrastructure, talent strategies, and leadership systems for companies growing from ~75 to nearly 1,000 employees.
● Advised executive teams through high-growth scaling and organizational redesign, implementing HRBP models, leadership development programs, and engagement strategies to support rapid workforce expansion.
● Led human capital strategy for M&A and organizational transformation initiatives, guiding leadership teams through workforce integration, culture alignment, and structural redesign.
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Vice President, People Operations (Fractional) | SteadyMD | St. Louis, MO 11.21’-4.23’
Architected the full HR function for a high-growth telehealth startup supporting rapid national expansion and a major enterprise client launch.
● Built the company’s first HR infrastructure, enabling workforce expansion from ~75 to nearly 1,000 employees while establishing talent acquisition, HRBP, employee relations, and total rewards functions.
● Scaled a national physician workforce across all 50 states to support enterprise telehealth contracts, designing compliant employment structures, benefits strategy, and multi-state labor frameworks.
● Implemented foundational performance and culture systems, including a company-wide 360° performance process and DEI program, strengthening leadership accountability during rapid growth.
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Vice President of HR/HRBP | BAYADA Home Health Care | Pennsauken, NJ 1.17’-10.21’
Served as executive HR leader for the Skilled Nursing business unit, aligning people strategy with operational performance across a $700M division and 12,000-employee workforce.
● Embedded HR as a strategic partner to the executive leadership team, aligning workforce strategy, leadership development, and succession planning to support sustained growth across a national skilled nursing business unit.
● Designed the organization’s HRBP operating model, establishing a scalable framework that strengthened executive partnership and aligned talent strategy with business performance across multiple regions.
● Led complex workforce initiatives during periods of rapid organizational change, including M&A integration, leadership restructuring, and enterprise leadership development programs.
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Division Director - Vice President of Operations | BAYADA Home Health Care | Williamsport, PA 1.11’-1.17’
Led multi-site pediatric home health operations with full accountability for growth, financial performance, and workforce leadership across a $68M business unit serving 1,000+ clinical and operational employees.
● Scaled regional operations from a single location to nine offices, expanding care access for medically fragile pediatric patients while driving sustained revenue growth.
● Led and developed a workforce of 1,000+ clinicians and staff, building high-performing leadership teams that delivered top division performance and operational stability.
● Drove consistent top-tier performance across people, quality, service, growth, and financial metrics, earning company recognition as a top-performing division for multiple consecutive years.
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Director of Operations | BAYADA Home Health Care | Williamsport, PA 1.05’-1.11’
Revitalized a struggling pediatric home health operation and positioned it for sustained regional expansion through disciplined operational leadership and workforce development.
● Doubled regional patient caseload and revenue within the first year, transforming an underperforming office into a high-growth operation.
● Built and led multidisciplinary teams of clinicians and office staff, strengthening care delivery, compliance, and service outcomes for medically complex pediatric patients.
● Established the operational model that later scaled into a nine-office regional division, laying the groundwork for sustained growth and future executive leadership.
CORE SKILLS
Enterprise Workforce Strategy
• Strategic Workforce Planning • Talent Architecture • Succession Planning • Executive & Board Advisory • Workforce Analytics & Insight Generation
Organizational Transformation
• HR Transformation • Organizational Design • M&A Integration • AI-Enabled Transformation • Risk Mitigation
Workforce Governance & Labor Strategy
• Labor Relations • Union Strategy • Immigration & Visa Workforce Management • Compensation Design
Healthcare Industry Leadership
• Multi-State Operations • Rural Healthcare Workforce Strategy • Clinical Workforce Shortages Physician–Administration Alignment
Healthcare Regulatory Environment
• CMS • JCAHO • CHAP • Medicare & Medicaid Compliance
Scaling & Organizational Growth
• Startup HR Build-Out • HRBP Model Design • Rapid Workforce Expansion (75–1,000 employees) • Leadership Development Architecture
Advanced Workforce Innovation
• Future of Work Strategy • AI-Enabled Workforce Transformation • Enterprise Data & Decision Enablement
EDUCATION
St. Joseph’s University, Master’s degree, Organization Development and Leadership Elmira College, Bachelor of Science, Biology
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PROFESSIONAL DEVELOPMENT CERTIFICATIONS
● SHRM-SCP Certification
● Internal Investigations Training and Certification, HRcertifications.com
● Change Management Certification, Praxis
● Anti-Racist Leader Training, Torch+Everwise
● DE&I Certification, The Diversity Movement
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BOARD SEATS
Philadelphia Scenic Works (Governing Board) | HR Committee Chair | 2020-present